[Product Release Week] Strengthen IT-Cyber Alignment with New Integrations

[Saner Product Specialist]

We’re closing out Product Release Week with powerful enhancements that connect your IT and cybersecurity workflows like never before—introducing the new ServiceNow and Freshservice integration for the Saner Platform.

These updates bridge critical gaps between ITSM and security operations, helping teams collaborate better, act faster, and eliminate silos through automation and real-time sync.

Here’s what the new ServiceNow integration enables:

• CMDB Synchronization: Configuration Items discovered by Saner CVEM are auto-updated in ServiceNow’s CMDB, keeping asset inventory current
• Automated Change Requests: Change tickets are automatically created for vulnerable assets needing patching
• End-to-End Remediation: Change Requests include affected assets, CVEs, and patch details; once approved, Saner CVEM triggers remediation and auto-closes the ticket with final notes
• Bi-directional Updates: Status sync between both platforms ensures traceability and reduces manual effort
  We’ve also enhanced our Freshservice integration to provide tighter alignment between IT and security making workflows more efficient and visibility more comprehensive.

With these integrations, Saner Platform empowers IT and security teams to move from detection to remediation all within your existing service management tools.

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